Genesis. (the "Genesis" or "Company") is trading under the “Genesis” Market trade name and
through the domain name www.genesisfinex.com
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Overview
This Privacy Policy applies to your Personal Information when you visit this Site or use
the Services.
This Privacy Policy explains how we may collect, retain, process, share and transfer
your Personal
Information when you visit this Site or use the Services.
This Privacy Policy is designed to help you obtain information about our privacy
practices and to
help you understand your privacy choices when you use this Site and the services. Please
contact
us via [email protected] if you have questions about our privacy practices that
are not
addressed in this Privacy Policy.
This Privacy Policy is incorporated by reference into any terms of service made
available on the Site
or in the Services. By using the Services, you agree to the terms of this Privacy
Policy. If you do not
agree with or you are not comfortable with any aspect of this Privacy Policy, you should
immediately
stop using the Services.
Upon your acceptance of this Privacy Policy, your Personal Information collected by us
prior to the
time of acceptance shall also be subject to this Privacy Policy.
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Definitions
1. “Account” means a User’s account with this Site.
2. “Personal Information” means personal information that can be associated with
an identified or identifiable person. “Personal Information” can include name, postal
address,
telephone number, email address, financial account information, account number, date of
birth, and government-issued credentials (e.g., driver’s license number, national ID,
passport,
and Taxpayer ID). Personal Information does not include information that does not
identify a
specific User.
3. “Services”: any website owned or operated by us, any API Tools (as defined
below), or mobile applications (the “App(s)”) and all services, features, functionality,
and
content provided through the Site, API Tools, or App, including: (i) any digital asset
platforms
and tools that allow trading of supported digital assets; and (ii) any hosted digital
wallets for
storage of digital assets.
4. “Site” means this website www.genesisfinex.com and our mobile apps, official
social media platforms, or other online properties through which we offer the
Services.
5. “User” means those users who have successfully registered with this Site.
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What Personal Information Do We Collect?
We may collect information about you when you visit our Sites or use the Services,
including the
following:
Registration information – When you create an Account or use the Services, we may
require you to provide us with your name, postal address, telephone number, and
email
address to create an Account.
Identity Verification information – We may require you to provide us with
additional
Personal Information as you use the Services which we may use in collaboration
with
service
providers acting on our behalf to verify your identity, source of funds, and
address, and/or to
manage risk as required under applicable law. This information may include your
date
and
place of birth, taxpayer or government identification number, a copy of your
government-
issued identification, or other personal information.
Transaction and experience information – When you use the Services, we may
collect information about the transaction, as well as other information
associated
with the
transaction such as amount placed for a purchase/sale order. This information
may
include
your digital wallet address, Internet protocol (IP) address, cookie identifiers,
mobile carrier,
mobile advertising identifiers, MAC address, details about your browser or
device,
geolocation information, Internet service provider, pages that you visit before
and
after using
the Services, and other information about how you use the Services. This
information
would
be collected to facilitate the Services we provide.
Information about you from third-party sources – We may obtain information from
third-party sources such as public databases, ID verification partners, and
credit
bureaus,
where permitted by law. Such information may include your name, account number
and/or
customer ID with a third party, address, job role, public employment profile,
credit
history,
status on any sanctions lists maintained by public authorities, and other
relevant
data.
Other information we collect related to your use of the Services – We may collect
additional information, including email address, telephone number, mail address
from
or
about you when you communicate with us, contact our customer support teams or
respond to
a survey. Such information will be collected to maintain contact with you and to
provide the
Services.
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How Do We Process Personal Information?
We may process your information for the following purposes:
To operate the Site and provide the Services, including to:
generally manage individual information and accounts;
authenticate your access to your Account;
communicate with you about your Account and your
transactions;
provide a personalized experience and implement the
preferences
you
request;
keep your Account information up to date and process
transactions.
To manage our business needs, such as monitoring, analyzing, and improving the
Services and the Sites’ performance and functionality; ensuring quality control
and
staff
training; develop new products and Services; and enforcing our agreements with
third-
parties;
To manage risk and verify your identity. We may use Personal Information to
enhance security, monitor and verify service access, combat spam or other
malware or
security risks; prevent potentially prohibited or illegal activities; and
enforce
our
Terms of
Service.
To market to you about the Services and the products and the Services of
unaffiliated businesses. We may also Process your Personal Information to
uniquely
tailor the
marketing content, advertisements, and offers, and certain Services or Site
experiences
to
better match your interests on the Site.
To provide personalized Services. We may use your Personal Information and other
information collected in accordance with this Privacy Policy to provide a
targeted
display,
feature, or deliver targeted offers based on your communication preferences.
To comply with our obligations and to enforce our terms of services, including to
comply with all applicable laws and regulations.
To provide customer support, for example to respond to your requests, resolve
disputes, and troubleshoot problems.
Other uses. We may use personal information for any other purpose disclosed to
you at the time you provide such information or otherwise with your consent.
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How Do We Use Cookies and Tracking Technologies?
When you visit the Site or use the Services, we may use cookies, pixel tags, local
storage, and other tracking technologies (collectively, “Cookies”) to automatically
collect
information through the Services, for the following purposes:
to recognize you as a User and to customize your online experiences,
the
Services you use, and other online content and advertising;
to measure the effectiveness of promotions and perform
analytics;
to help us understand how our Users use and interact with the
Services
so that
we can improve them and offer you enhanced functionality when using the
Services;
to mitigate risk, prevent potential fraudulent activity, improve
security and
promote trust and safety across this Site and the Services.
If you would like to opt-out of the Technologies we employ on the Services, you may do so
by
blocking, disabling, or deleting them as your browser or device permits. However,
certain aspects
and features of the Services and this Site are only available through the use of
Cookies, so if you
choose to disable or decline Cookies, the Services may not work properly.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers.
You can
use DNT as a way for Users to inform websites and services that they do not want certain
information about their webpage visits collected over time and across websites or online
services.
Please note that at this time no formal “Do Not Track” standard has been adopted and we
do not
respond to or honor DNT signals.
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Do We Share Personal Information?
We may share your Personal Information or other information about you with others in
accordance
with the Privacy Policy. We may share your Personal Information or other information for
the
following reasons:
With other members of our corporate family: We may share your Personal
Information
with
other
members of our family of entities for various purposes, including but not
limited
to, to
provide the
Services you have requested or authorized; to manage risk; to help detect and
prevent
potentially
illegal and fraudulent acts and other violations of our policies and agreements;
and
to
help us
manage the availability and connectivity of the Services, and
communications.
With third parties that provide services to us: We may share Personal Information
with
third-service providers that perform the Services and functions at our direction
and
on our behalf. These
third-party service providers may, for example, provide you with the Services,
verify your identity,
assist in processing transactions, send you advertisements for the Services, or
provide customer
support.
With other third parties to protect us or others We may share information about
you
with other parties for our business purposes, including:
to protect the vital interests of a person;
to protect our property, the Services and legal rights;
to help assess and manage risk and prevent fraud against us, our Users
and
fraud
involving the Site or use of the Services, including fraud that occurs
at or
involves our
business partners, strategic ventures, or other individuals;
to companies that we plan to merge with or be acquired by; and
to support our audit, compliance, and corporate governance functions.
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With other parties as permitted or required by law and regulations: We may share
information about
you with other parties if we need to do so to comply with a law, legal process
or regulations; or as
required by law enforcement, regulators, government officials, or other third
parties in relation to a
subpoena, court order, or other legal process or requirement under applicable
law or regulation; or
when we believe, in our sole discretion, that the disclosure of Personal
Information is necessary or
appropriate to prevent physical harm or financial loss; or to report suspected
illegal activity or to
investigate violations of a user agreement;or to satisfy regulatory requirements
as applicable to
provide our Services.
With your consent: We also will share your Personal Information and other
information with your
consent or direction, including if you authorize an account connection with a
third-party account or
platform.
Why Do We Retain Personal Information?
We retain Personal Information to fulfill our legal or regulatory obligations and for
our business
purposes. We may retain Personal Information for longer periods than required by law if
it is in our
legitimate business interests and not prohibited by law. If your Account is closed, we
may take steps
to mask Personal Information and other information, but we reserve our ability to
retain and access
the data for so long as required to comply with applicable laws. We will continue to
use and disclose
such Personal Information in accordance with this Privacy Policy.
How Do We Protect Your Personal Information?
We maintain appropriate technical, physical, and administrative security measures
designed to
provide reasonable protection for your Personal Information against loss, misuse,
unauthorized
access, disclosure, and alteration. The security measures include firewalls, data
encryption,
physical access controls to our data centers, and information access authorization
controls.
However, we cannot guarantee that loss, misuse, unauthorized acquisition, or
alteration of your data
will not occur. While we are dedicated to securing our systems and the Services, you
are
responsible for securing and maintaining the privacy of your password(s) and Account
registration
information, for example, to choose a password of sufficient length and complexity
and not reveal
account credentials to any third-parties, and verifying that the Personal
Information we maintain
about you is accurate and current. We are not responsible for protecting any
Personal Information
that you transmit to us or receive from us by Internet or wireless connection,
including email, phone,
or SMS, since we have no way of protecting that information once it leaves and until
it reaches us.
Can Children Use the Services?
The Site and the Services are not directed to people under the age of 18 (“Minors”).
We do not
knowingly collect information, including Personal Information, from Minors or other
individuals who
are not legally able to use the Site and the Services. If we obtain actual knowledge
that we have
collected Personal Information from a Minor, we will promptly delete it, unless we
are legally
obligated to retain such data, and take steps to disable that Account.
Third-Party Websites and Social Media Platforms
The Services may contain links to websites and services that are owned or operated by
third-parties
(each, a “Third-party Service”). Any information that you provide on or to a
Third-party Service or
that is collected by a Third-party Service is provided directly to the owner or
operator of the
Thirdparty Service and is subject to the owner’s or operator’s privacy policy. We’re
not responsible
for the content, privacy or security practices and policies of any Third-party
Service. To protect
your information, we recommend that you carefully review the privacy policies of all
Third-party
Services that you access.
Our Services may include access to publicly accessible blogs, forums, or social media
platforms.
Personal information you voluntarily transmit or publish online in a publicly accessible
blog, forum,
or social media platform may be viewed and used by others without any restrictions. By
using such
services, you assume the risk that your personal information may be viewed and used by
thirdparties for any number of purposes.
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Others
Changes to This Privacy Policy. We may revise, modify for replace this Privacy Policy
from time to
time to reflect changes to our business, the Site or the Services, or applicable laws.
The revised
Privacy Policy will be effective as of the published effective date. If the revised
version includes a
substantial change, we will provide you with a prior notice by posting notice of the
change on the
“Policy Update” page of our website. We also may notify Users of the change using email
or other
means.
Transfers of Your Personal Information to Other Countries. Our operations are supported
by a
network of computers, cloud-based servers, and other infrastructure and information
technology,
including, but not limited to, third-party service providers. By using our Sites and the
Services, you
agree that all information collected via or by this Site may be transferred, processed,
and stored
anywhere in the world, including but not limited to, in the cloud, on our servers, on
the servers of
our affiliates, or the servers of our service providers, to provide the Services. And
you consent to
your Personal Information being transferred to other countries, including countries that
have
different data protection rules than your country. We will protect your information as
described in
this Privacy Policy if your Personal Information is transferred to other countries. We
do not
represent that our Sites and the Services are appropriate or available in any particular
jurisdiction.
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Contact Us
You may contact us if you have general questions about our Privacy Policy and practices
or
questions about your Account information or Personal Information. We provide users with
the ability
to review and correct their personal information where it is inaccurate. You may do this
at any time
by logging in to your account or by contacting us at [email protected].